Overview
At Werlivo, we strive to deliver your order as quickly and reliably as possible. Please review our shipping policy below to understand our shipping times, rates, and procedures.
1. Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with your tracking number once your order has shipped.
2. Shipping Destinations
We currently ship to the following regions:
- United States: All 50 states including Alaska and Hawaii.
- Canada
- United Kingdom
- Australia and New Zealand
- European Union countries
- Other international destinations: Contact us to confirm availability.
3. Shipping Methods and Estimated Delivery Times
Standard Shipping (US): 5-8 business days – Free on orders over $35
Expedited Shipping (US): 2-3 business days – $9.99
Overnight Shipping (US): 1 business day – $19.99
International Standard: 10-20 business days – Calculated at checkout
International Express: 5-10 business days – Calculated at checkout
Delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors beyond our control.
4. Free Shipping
We offer free standard shipping on all domestic (US) orders of $35 or more. Free shipping does not apply to international orders or expedited shipping options.
5. Order Tracking
Once your order ships, you will receive an email with your tracking number. You can use this number to track your package on the carrier website. Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.
6. International Orders and Customs
For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the recipient. Werlivo is not responsible for delays caused by customs clearance.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
8. Contact Us
For any shipping-related questions, please reach out to our support team at: support@werlivo.com